Frequently Asked Consignor Questions
Q. Why do we have so many rules?
A. Items that take up space in the shop and do not sell, do not benefit us or you. When in doubt, please feel free to give us a call at 603-886-6727 or e-mail us at email@example.com. You will enjoy the consignment experience so much more by being mindful in the process. 🤗
Q. May I bring in more than 20 items?
A. No. We will only look through 20 items. The consignment area is small. Please sort, count, package, and label your items at home, not in the shop. Thank you, we really appreciate your understanding and cooperation. Those behind you, in line, will be appreciative, too. :🥳 Our consignors find that once they go through the pile of outgrown clothing for a particular season, and pull out the worn items and the ones with missing buttons, and then pull out the brands that were not more than $20 retail, they do not have much more than 20 items to bring at any given time. Please note: that the 20 item limit is per consignment appointment(per week) not per season.
Q. What can I do with the clothing that I want to clear out of my house, but that do not qualify for Consignment?
A. We have ideas for you! 😍 Click here.
Q. Do you pay me for my items on the day that I bring them to you?
A. No. Your items will be kept on consignment. After they sell, credit goes into your consignment account. 🤑 You may then use your credit or take cash.
Q. Do I need an appointment to bring items to you?
A. Yes. Please book your appointment.
Appointments help to keep the consignment area from getting congested.
Q. How often may I make a consignment appointment?
A. Once per week, please.
Q. May I choose the prices that you will put on my consigned items?
A. We have 30+ years of experience, and will use that experience to keep our prices consistent and to make the decision on how to price your items. 🤩 We do ask that you mention items that you feel were particularly expensive or unusual, and let us know if you are expecting a considerable amount of money for an item. We will let you know if your expectations are in the range of what our customers will pay.
Q. Does the money in my account ever expire?
A. Your credit-earned stays in your account until you use it to purchase items in the shop, and/or until you take a cash payout. However, credit for any item that sold more than 2 years ago, remains available as a store credit but will not be payable in cash.
Q. What happens to items that do not sell in the allotted 3-month period?
A. Many get donated to local organizations, such as The Stork Project and The Shepherd's Fund that will give them away to those in need. Surplus, or out of season clothing and shoes are given to Eco-Smith Recyclers who will send them overseas where they will help micro-businesses and provide affordable clothing for poorer communities.
Q. What happens to items that do not sell in the first or second month?
A. On the first day after the first full month of consignment, items automatically markdown 25%. On the first day after the second full month, they are marked down and additional 25%.
Q. What if I decide that I want to take an item back?
A. If you change your mind about a particular, high-end, item that you have consigned, you may take that item back, as long as it is unsold and on on the floor for sale (this can be several weeks after you have left them with us.) Please note, we insist that you do not consign an item until you are truly ready to let it find a new home. If you have an emotional attachment to an item, or if you have family and friends that can use it, please hang on those items. Finding items to return to a consignor uses up staff time that is needed to process incoming items, and offer great customer service. Clear space in your closet AND your mind. 😊
Q. Will I make lots of money by cleaning out my closets and attic?
A. Well... you will make some money. However, we are all about re-using and recycling and about selling nice, up-to-date, clean, better-quality items at reasonable prices. Note: We do not sell collectibles or antiques at Mother & Child, and we do not recommend buying things at yard sales and trying to make money by selling them at Mother & Child. 😉
Q. How should I prepare the items I want to sell?
A. We will only consider freshly laundered/cleaned items that are in style, and in demand. We ask you to look over your freshly-washed items for missing buttons, stains, missing pieces, etc and to bring only 20-or-fewer clean, like-new items for us to consider. Clothing does not need to be ironed, but does need to be neatly folded. 😇
Q. "I am moving", "I live an hour away" (or have other special circumstances.) May I please bring you more than 20 items at one time?
A. The reality is... we are asked these question 2 or 3 times per day, and so, we must say "no." We feel it is not fair to bend the rules for some and not for others. 🤗
Q. How do I find out how much money is in my account?
A. You can sign up to check your balance online by clicking here. You can also call us (603-886-6727), e-mail us (firstname.lastname@example.org) or stop in and ask us to look up your account anytime during business hours. Note: the balance that we quote to you will be your "store credit" balance. If you intend to take cash or a check, the balance will be less.
Q. Do I need to remember my account number?
A. You do not need to remember an account number. We look you up by your name and your telephone number. If you have a more common name, you may want to include your middle name or initial. We use your telephone number as a way to differentiate you from others with similar names.